When you have the task of managing users, technology and the overall growth of your company’s IT infrastructure, we can offer help desk or service desk support built on the ITIL framework and overseen by ITIL certified professionals. Epitome help desk will manage all your requests with a single point of contact for users to gain assistance in troubleshooting, answers to questions, and solve known problems. Whether you need enterprise level or targeted department support, we can help!
Technical support is often subdivided into tiers or levels, in order to better serve a business or customer base. A common support structure revolves around a three-tiered technical support system.
As the frontline in supporting your business’s information technology infrastructure, the primary role of a Help Desk is to maximize your employee up-time and minimize business downtime. The Help Desk has the potential to impact overall customer satisfaction more than any other department in your business.
When your organization uses Epitome’s Help Desk services and solutions, comprehensive help for mid-sized to enterprise level businesses is available from our trained professionals who are responsive, have the right expertise, and are focused on providing quality customer-centric service. Epitome’s Help Desk services provide your business with higher user satisfaction (professionalism and overall experience), effective incident management (accurate and efficient call handling to remediation) and incident problem management (working within target SLA timeframes) contributing to your employee uptime. Our Customer fulfillment and performance metrics demonstrate one of the highest approval ratings, which we attribute to three key areas – Epitome’s People, Process, and Performance.
Epitome Helpdesk Services include a multi-tiered model (Tier 1, Tier 2, and Tier 3) spanning multiple processes and technologies:
Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
We at Epitome understand that not all programs are same and that solutions have to be different for varying customer objectives and needs. Our subject matter experts drive our IV&V efforts on what is the most valuable to you. We charge ourselves to validate and verify that all of the integrated program activities are objectively aligned and performed optimally during different phases of software development lifecycle.
Epitome provides IV&V services in the form of two valued offerings. We work with you to either provide IV&V services using the traditional IEEE 1012 standard methodology or the other which is our robust IV&V services delivery model that uses our structured innovative approach.
Our subject matter experts will tailor our services to best address your program objectives. We will leverage every opportunity to adapting best practices to your specific programs, culture and work environment. We work with your program teams to align our verification and validation processes to work ourselves as a value addition to the team.
Our services make a difference by ensuring early detection of risks in the areas including scope, schedule, performance, quality and cost. We differentiate ourselves that these early detections provide our customers an advantage with us presenting and evaluating alternate options proactivelyand having them make right decisions for keeping the program on trackand generating the expected outcomes.
Our independent opinion comes with our experience; lessons learned working at different clients and we align them to your program activities to generate your expected outcomes and contribute to overall program success.
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Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
Epitome provides full range of program management services to government and commercial customers. Our experts will tailor our services to implementing industry best practices and methodologies, including PMBOK, ITIL to meet your program objectives.
Our methodologies are proven and objective oriented they use our structured, measurable and consistent approach that are built on our experiences gained across different programs. We work with your program teams to either implementing an enterprise level governance structure or realign processes with your existing governance model that provides full visibility and accountability for program activities enabling opportunities for early detection and proper mitigation of risk areas.
We assure that your IT investments are geared to generating business value not just addressing your current needs but offering business agility in adapting changing technologies, regulations and business objectives. Our services and seasoned professionals assist you in identifying opportunities and take control for mitigating risks using our well-defined process oriented project management approach. We work on your behalf to ensure your success in executing all aspects of the program management to generating outcomes that your program requirements are met, delivery happens on schedule and within budget.
Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
From early on, Epitome Technology, Inc. has advocated cloud computing as a viable option to meet a variety of mission challenges, from spurring greater innovation to developing new collaboration and data sharing initiatives that are critical for supporting enterprise operations. We offer the following services in this major transformative area:
Our cloud solution architects come with vast experience to ensure we do assess and recommend the appropriate cloud options for you. We will enable your cloud solutions that best address your business needs using IaaS, PaaS, SaaS and DaaS models. We will ensure to render such cloud solutions on a private, public or hybrid clouds that satisfies your security and business needs.
Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
With innumerable applications tailored to a dizzying array of business processes, and with increased cost efficiency and human "bandwidth" a priority in businesses, a highly effective Enterprise Resource Planning (ERP) strategy to streamline operations has become a necessity for many companies.
Whether integrating nuts and bolts operations to traditional ERP or assimilating Cloud ERP, Epitome understands that the daunting task of integrating disparate technologies with operations unique to each company demands that only the most current, up-to-date, and component knowledge-based personnel be employed to the task.
Epitome Technology has deep expertise in planning, implementing, and managing leading packaged ERP applications including Oracle, PeopleSoft and SAP. Our team has experience in enterprise integrationsolution in areas such as Financials, Procurement, Human Resources Management Systems, Inventory, Supply Chainand Business Intelligence.
Our services and proprietary methodology makes a difference to helping our enterprise customers understand what’s working well for them that can be scaled, what’s working but needs a tweak, what’s not working that needs a rework and what’s working against their program objectives. We differentiate ourselves with our innovative products and services that help identify and leverage opportunities to bringing in efficiencies and reducing total cost of ownership with these huge IT investments.
Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
Organizations ability to have their heterogeneous systems talk to each other and solving business problems is the underlying value and keys to successful business. Epitome’s services and resources come with extensive experiences in such integrations of enterprise systems. We excel our integration and automation services to ensure the systems work together in addressing business needs.
Our integration services ensure we satisfy needs across enterprise applications and automate them to reducing the cost of ownerships across enterprise. Our expert resources will build solutions that assemble, maintain and produce data points to addressing your technological or regulatory compliance needs. We create innovative enterprise solutions that take advantage by connecting people, process and technology.
Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
Epitome Technology, Inc. blends strategy and technology to address our customer’s most complex, high-priority cyber challenges, allowing them to move faster and with more confidence. Our experts work to understand, prioritize, and manage cyber security in the context of our customer’s business objectives and mission, addressing the issues of today and preparing for the challenges of tomorrow.
With a full range of enabling cyber products, services and solutions, we help simplify cyber security by providing everything you need to define strategy, identify threats, deploy the right technology and ensure operational readiness to protect your business. Epitome can be your one stop partner for services with all aspects of your security program.
Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
The Epitome Team takes advantage of our corporate knowledge from working on various enterprise support projects to offering low risk solutions with the right staff that understands your mission, objectives, the applications, and can begin work day one.
Our goal will be to maintain full staffing of the approved positions required for any and all awarded tasks. Should a position become vacant, we will use our combined HR professional staff and capabilities to locate the appropriate replacement in a timely manner that meets or exceeds the requirements of the position. In some cases, we will promote from within if that is appropriate. All vacancies will be filled within 15 days of task order or contract award or notification of the vacancy.
Our human resources department maintains a database on a wide variety of technical and non-technical personnel, and this database has proven extremely beneficial in filling vacancies that occur during the life of the contract. We currently average better than a 94 percent sustained fill rate for staffing contracts, nationwide.
Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
Mobile Applications
Epitome's talent pool of mobile app developers includes highly-skilled analysts, UX experts and certified software engineers who are well versed in building apps for all the major platforms - whether it's iOS, Android, or Windows Phone. Apps can be developed natively, or by using PhoneGap or Xamarin.
Web Applications
Epitome utilizes web development technologies that are both proven and practical. With the options available in the market today, we can help you determine what is best for your needs. Our mission at is to make the web development process easier for you. We help our clients choose the right tools for hosting, ecommerce, content management and marketing.
Epitome can be your applications development and operations partners. We can develop, maintain and operate your applications needs. We work with you to automate your operations to achieve optimal performance.
Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
Epitome believes Business Intelligence as key success factor that empowers the right people to receive the right information, at the right time, allowing them to make the right decisions.
Getting an accurate view of your business at all levels of management is challenging. Information is stored across multiple, disparate systems and enabling such insights to your advantage is our goal.
Epitome Business Intelligence services provide the power of built-in, real-time dashboards, reporting and analysis across all the integrated processes within the software suite. Realizing true value-added insights, business users gain real-time visibility to identify issues, visualizations, trends and opportunities to respond to marketplace pressures and identify their competitive advantages. From the executive level to the front liners, effective decision-making is an outcome of our business intelligence services.
Drop us a note so we can call you back or call us now! We will be glad to work with you to assess and create a comprehensive program solution customized to your specific needs.
